Terms and Conditions of Service
Welcome to Sanatani Packers and Movers. By booking or utilizing our packing, moving, household shifting, or vehicle transportation services, you agree to comply with the terms and conditions set forth below.
IBA Approved & Transparent Billing Commitment
All relocation contracts issued by Sanatani Packers and Movers come with 100% transparent pricing, formal Lorry Receipts (LR), GST invoices, and comprehensive inventory lists with no hidden charges.
1. Service Agreement & Acceptance
These Terms and Conditions govern the contract between Sanatani Packers and Movers ("Company") and the customer ("Client") booking relocation services.
Submitting an online quote request, signing a physical inventory quotation, or paying a booking token advance constitutes full agreement and legal acceptance of these Terms and Conditions.
2. Quotation & Pricing Terms
Quotations issued by Sanatani Packers and Movers are calculated based on distance, volume/weight of goods, packing material grade, labor requirements, vehicle type, and floor numbers at origin and destination.
A. Final Charges & Additional Services
- Pre-Move Survey: Estimates are based on the initial inventory list provided by the client or recorded during pre-move survey.
- Additional Inventory: Adding unlisted items or extra furniture on the packing day will incur proportional revisions in moving charges.
- Floor / Elevator Charges: Additional labor charges apply if high-rise floors lack working service elevators or if long carrying distance exceeds 50 meters from vehicle parking to door.
- Toll & Octroi: Interstate toll taxes, green taxes, and state border octroi permit charges are included or specified transparently in the formal quotation.
3. Packing, Transit & Delivery Timeline
We take extreme care using 5-layer protective packing materials (bubble wrap, corrugated sheets, stretch film, edge guards, and wooden crates).
Delivery Timelines & Transit Guidelines
- Estimated Transit Time: Delivery dates provided are estimates based on standard highway traffic and weather conditions.
- Force Majeure: Delays caused by natural calamities, heavy floods, national strikes, highway blockades, or regional curfews are beyond company control.
- Customer Inspection: Clients must inspect consignment inventory upon doorstep unloading and sign the delivery receipt (LR Copy).
4. Transit Insurance & Liability Coverage
We strongly recommend optional All-Risk Transit Insurance (coverage against fire, road accidents, vehicle overturn, or theft) for all long-distance household and vehicle shifting:
A. Insurance Policy Rules
- Insurance Charge: Transit insurance premium is charged at standard government rates (typically 1.5% to 3% of declared consignment value).
- Customer Valuation: The client must fill out the declared inventory value list accurately prior to packing.
- Excluded Claims: Internal electronic failure of appliances without external damage, owner-packed items (packed by client himself), and jewelry/cash are not covered under transit insurance policies.
- Claim Filing: Damage or loss claims must be reported within 48 hours of consignment delivery along with photos/videos and original LR receipt.
5. Prohibited & Restricted Goods
For safety and statutory compliance under Indian Transport Laws, Sanatani Packers and Movers strictly refuses to transport the following items:
- Explosives, fireworks, ammunition, or arms.
- Inflammable liquids, gas cylinders, petrol/diesel, paints, or kerosene.
- Cash, currency, gold/silver jewelry, stock certificates, or valuable documents (Must be moved by client personally).
- Perishable food items, plants, or live animals/pets.
- Illegal contraband, narcotics, or unauthorized substances.
If prohibited goods are concealed inside boxes without company knowledge, the client assumes full legal and financial responsibility for any resulting damages, fines, or police seizures.
6. Payment Terms & Billing
Payments for packing and moving services must be cleared according to the agreed milestone structure:
- Booking Advance: Token advance (10% to 20%) payable at the time of order confirmation.
- On Packing Completion: 80% payable upon completion of packing and loading into transport vehicle at origin.
- Balance Payment: Remaining balance payable prior to doorstep unloading at destination.
- Accepted Modes: UPI, Bank NEFT/RTGS, Credit/Debit Cards, or Cash.
7. Cancellation & Refund Policy
We understand that moving schedules can change. Our cancellation terms are structured as follows:
- Cancellation 24+ Hours Before Move: 100% full refund of booking token advance.
- Cancellation Within 24 Hours: Token advance refunded minus nominal administrative processing charge (₹500 - ₹1000).
- Cancellation On Packing Day (Crew Dispatched): Vehicle positioning and labor dispatch charges deducted from advance.
- Refund Timeline: Approved refunds are credited to the client’s bank account within 3 to 5 business days.
8. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India. Any disputes, claims, or legal proceedings arising out of or related to our relocation services shall be subject to the exclusive jurisdiction of the competent courts in Deoghar, Jharkhand.