Privacy Policy & Data Protection
Your privacy is fundamental to us. This policy outlines how Sanatani Packers and Movers collects, safeguards, and utilizes customer data during packing, moving, and transport bookings across India.
100% Zero-Spam & Data Security Pledge
We never sell, rent, or lease customer mobile numbers or personal details to third-party telemarketers. All quote inquiries and move details remain strictly confidential between you and Sanatani Packers and Movers.
1. Overview & Scope
Sanatani Packers and Movers ("Company", "We", "Us", or "Our") is committed to maintaining the highest standards of data protection and privacy under the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 of India.
This Privacy Policy applies to all visitors, customers, and users who interact with our website (https://sanatanipackers.com/), submit instant quote requests, request call-backs, or book household shifting, office relocation, vehicle transport, or warehouse storage services.
2. Information We Collect
To provide accurate moving estimates, consignment tracking, and IBA-compliant billing, we collect the following types of information:
A. Personal Identification Data
- Contact Details: Full Name, Primary Mobile Number, Alternative Contact Number, and Email Address.
- Relocation Addresses: Pick-up address (origin city, house number, floor details) and Drop-off destination address (destination city, pin code).
- Consignment Details: Item inventory (e.g. 1BHK, 2BHK, 3BHK, vehicle model, fragile goods, electrical appliances).
B. Technical & Browsing Information
- Device Information: IP address, browser type, operating system, device identifiers, and referring URL.
- Tracking & Usage: Pages visited, time spent on consignment tracking pages, and website interaction metrics.
3. How We Use Your Information
We process your personal information strictly for legitimate business and operational relocation purposes, including:
- Service Execution: Generating precise cost estimates, assigning move managers, scheduling packing crews, and dispatching transport vehicles.
- Tracking & Updates: Sending real-time SMS, WhatsApp updates, and GPS location links for your consignment in transit.
- Billing & IBA Documentation: Generating GST tax invoices, Goods Transport Agency (GTA) consignment notes, Lorry Receipts (LR), and insurance documentation.
- Customer Support: Responding to inquiries, feedback, pre-move surveys, and resolving insurance claim requests.
4. Data Security & Protection Measures
We implement stringent technical and organizational security controls to protect your data against unauthorized access, loss, or alteration:
Enterprise-Grade Security Standards
- SSL Encryption: 256-bit HTTPS encryption for all web communications and online quote forms.
- Restricted Access: Access to customer booking data is restricted strictly to authorized logistics managers and dispatch personnel.
- Secure Servers: Customer records are stored in secure firewall-protected cloud servers with daily automated backups.
5. Third-Party Sharing & Disclosure
We do not share your personal data with external marketers. Data is shared exclusively with vetted operational partners under strict confidentiality obligations when required for service completion:
- Transit Insurance Providers: Name, address, and declared consignment value shared with licensed insurance companies (e.g. ICICI Lombard, National Insurance) when transit insurance is requested.
- Logistics & Escort Partners: Vehicle driver details and pick-up/drop addresses shared with assigned transport drivers for smooth doorstep delivery.
- Legal & Regulatory Bodies: Disclosed only if mandated by law enforcement authorities, court orders, or statutory tax audits.
7. Your Rights & Choices
As a customer of Sanatani Packers and Movers, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about your relocation account.
- Right to Rectification: Request correction of inaccurate addresses, contact numbers, or inventory details.
- Right to Erasure: Request deletion of your personal contact data post-completion of your relocation service and settlement of final accounts.
- Opt-Out of Marketing: Unsubscribe from promotional SMS or promotional WhatsApp updates at any time by contacting support.
8. Contact Our Privacy Helpdesk
For any privacy-related questions, data update requests, or grievance redressal, please contact our Data Protection Office:
Office Location
Sanatani Packers and Movers, Near Durga Mandir, Bompas Town B, Deoghar, Jharkhand – 814112